FAQs

We will be available Monday-Friday from 9am-5pm CST. If we’re unable to take your call, or reply immediately, we’ll get back to you ASAP. 

How will shipping be handled?
Please note: In some cases, your order may ship in multiple packages. 

When each of your products have shipped, you will receive an email confirmation. Please refer to the email for your shipping details. 

Also, make sure to check your email spam folder if you cannot locate your confirmation. 

How long does shipping take?
Products may be produced on-demand. Please expect your products to ship within 5 business days. Then, standard shipping times will range from 2-5 business days. 

How much does shipping cost?
Shipping will be calculated in Checkout, and plus we’re happy to offer free shipping on U.S. orders over $50. Glory to God is currently only available to ship within the continental US. 

 

My package was returned to sender. How can I correct this?
While we are not responsible for customers entering an incorrect address, we can ship your package to the correct mailing address or refund your order. However,  you will be charged for the shipping costs. For this, please contact gtogproducts@gmail.com with your order number and correct shipping address, and describe your request for us. 

 

My tracking information shows that my package was delivered, but I haven’t received it. How can I fix this?
Sometimes USPS and UPS mark packages as delivered 1-2 days before they deliver. If you’ve waited 2 days, please take the following steps. Verify that your current mailing address is the address on the order confirmation email you received. We also recommend that you check with other members of your household about the package. For any further concerns, please contact us at gtogproducts@gmail.com and describe your situation in the email.

Unfortunately due product availability, there may be times where certain products are unexpectedly unavailable. We reserve the right to substitute for comparable products, as needed. If your item cannot be produced, we will notify you of the order cancellation.  

 

What payment types can I use?
We accept all major credit and debit cards as well as payment options. Payment types are displayed at the bottom of product pages, and also in the Checkout.

Unfortunately, only one coupon code may be used per order.

 

 

If you need to cancel or change your order before we send it out, simply email, call, or text us to let us know how we can fix it before shipment. 

Email: gtogproducts@gmail.com, Text or call: (920) 350-8202. 

 

Exchanges
If you would like to exchange an item, please request a return for your original item, and repurchase the desired item.

 

Returns
To return an item for a refund, the item needs to meet all of the following criteria:

• Item must be returned within 30 days of purchase (purchases made in November and December have until January 31)
• Item must be in brand new condition with no stains or odors (smoke, pets, etc).
• Item must not have been purchased as a Final Sale.

If the item qualifies for a refund, please contact us at gtogproducts@gmail.com to begin the return. 

 

 

If you are returning item(s) for any other reason (such as sizing, or no longer interested), we will issue you a refund minus the original shipping fee, and you will be responsible for the cost of return shipping.